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Store Policies

At Ashes & Embers, we’re committed to providing high-quality, handcrafted goods and a smooth shopping experience. Please take a moment to review our store policies regarding orders, shipping, returns, and more. By shopping with us, you agree to the terms outlined below.

Shipping & Returns

All orders are processed with care and typically ship within 5–7 business days. You’ll receive a confirmation email with tracking once your order is on its way.

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Because each item is handmade, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 5 days of delivery so we can make it right.

Thank you for supporting small batch, handcrafted magic.

Payment Methods

We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout. Payment must be completed in full before orders are processed.

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Your information is always safe and encrypted through our trusted payment providers.

FAQs

Frequently asked questions

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