Store Policies

At Ashes & Embers, we’re committed to providing high-quality, handcrafted goods and a smooth shopping experience. Please take a moment to review our store policies regarding orders, shipping, returns, and more. By shopping with us, you agree to the terms outlined below.

Shipping & Returns

All orders are processed with care and typically ship within 5–7 business days. You’ll receive a confirmation email with tracking once your order is on its way.

Because each item is handmade, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 5 days of delivery so we can make it right.

Thank you for supporting small batch, handcrafted magic.

Payment Methods

We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout. Payment must be completed in full before orders are processed.

Your information is always safe and encrypted through our trusted payment providers.

FAQs

Q: Do you accept returns or exchanges?

A: Because our items are handcrafted, all sales are final. If something arrives damaged or incorrect, reach out within 5 days—we’ll fix it.
Q: Do you take custom orders?

A: Occasionally! Follow us on social media or check the website to see when custom requests are open.
Q: How long will it take to receive my order?

A: Orders are handmade and typically ship within 5–7 business days. You’ll get tracking info once it’s on the way!
Q: What payment methods do you accept?

A: We accept major credit/debit cards, PayPal, and other secure payment options at checkout.
Q: Where do you ship?

A: We currently ship within the U.S. If you're outside the U.S. and interested, send us a message—we may be able to work something out!